Dealing with difficult interactions

Dealing with difficult interactions
Conversations can be extremely challenging in the LTC arena. The topics we handle as well as all the different people can be very overwhelming. Ponder all interactions during your day: residents, families, providers, colleagues, and staff. Some days it is a whirlwind and at times you may not know what you are walking into. You may not know what happened historically that is completely driving your conversation. Join us to learn how to better understand and manage situations and conversations to everyone’s best advantage.

We’ve all had to deal with a challenging situation, whether it’s dealing with a personal problem with a large company or communicating for your job. But have you thought about the person on the other side of the interaction? People may be difficult due to symptoms of a mental illness, stress, physical illness or disability, past experience, or they think it’s the only way to get help. In this webinar you will learn the signs and symptoms of mental illnesses, along with tips and strategies that can be used in dealing with difficult interactions, to manage the situation and yourself.

Presenter
Speaker imageDeborah Saari
Employer Education Coordinator, NAMI Minnesota
Deborah develops, teaches, and coordinates workplace programs for employers on mental health and mental illnesses in the workplace.   She has over 20 years of experience supporting employer partnerships, including providing training and resources on supporting full-time employees, contract employees and youth internships.  Deborah graduated from the University of Minnesota, Twin Cities with a degree in Psychology and has worked in both for-profit and non-profit organizations.

Event details
DATE: October 2, 2024
TIME: 10:00–11:30 AM
COST: $90/member registrant, $180/non-member registrant (with CEs)
$60/member registrant, $120/non-member registrant (NO CEs)
CEs*: Care Providers of Minnesota will apply for 1.5 clock/contact hours
CODE: MN25-92447
Registration
You will receive an immediate confirmation upon successful registration. There are three ways to register:
  1. Online on this page—You must sign in to register on this page.
    Login required to register. Don't have login information? Request a login or contact us (952-854-2844).
    After clicking the Register button below, you must select proceed to your cart and check out to complete your registration. After checking out, you will immediately receive an order confirmation email. The email containing information about accessing the webinars (via SeminarWeb) will be sent within three business days.
  2. Mail or fax paper form
  3. Call Loni Lagro at 952-851-2494 or 800-462-0024


Registering for this event means that all registrants agree to abide by the Care Providers of Minnesota code of conduct. 


VIEW SYSTEM REQUIREMENTS
When
10/2/2024 10:00 AM - 11:30 AM

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